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1. What material is the jewelry?

A. Our jewelry is made of rhodium plating (silver and black) and 18k gold plating (pink and gold) and AAA zirconia.

2. Can the jewelry get wet?

A. For greater durability of the piece, we recommend avoiding contact with water, perfumes, creams, sprays, etc.

3. What are the recommendations for the care of jewelry?

A. Do not expose to large amounts of sweat. Clean with cotton cloth or Stellium flannel, DO NOT bathe, DO NOT exercise and DO NOT sleep with the jewelry, stop using it in case of allergies, when the jewelry is not worn you must clean it and store it in its packaging, avoid direct contact with perfumes , gels, and creams with jewelry on.

4. Do you have a guarantee?

A. You have 72 hours to contact us in case there are any details. Please contact us at: servicio@stelliumshop.com

5. What are the forms of payment allowed?

A. We accept credit card, Visa, Mastercard and American Express, Deposits in Oxxo and Paypal.

6. What destinations do you send to and what parcel do you use?

A. We have national and local shipments. We use different packages depending on where you are located.

We have the option to pick up in store at SPGG. (applies only in Nuevo León)

7. How does the store pick-up option work?

A. Once your purchase is confirmed within 72 hours, you will receive an email where we will indicate the day to pick up your order. Saturday and Sunday will be processed on Monday or the next business day.

8. Where is the physical store and its hours?

R. Forests of Canada 110 local 8 Col. Bosques del Valle, San Pedro Garza García, NL

Hours: Monday to Friday from 11:00 a.m. to 6:30 p.m. and Saturdays from 11:00 a.m. to 6:00 p.m.

9. How long does it take to process orders?

A. Once the order has been paid, the processing time to prepare the order is 72 business hours, as long as your order was placed Monday through Friday before 12 pm. Saturday and Sunday will be processed on Monday or the next business day.

If by some mistake any product of your order is sold out. We will refund your money through Store Credit and contact you to notify you.

10. How long do shipments take to arrive?

Once the order has been processed, an email is sent to the customer confirming that the package is on its way along with its tracking guide. All our packages are sent through express parcels, therefore you will receive your order in 2-3 business days. In a few cases the shipment can take up to 10 days if your location is part of the extended area of ​​the parcel company. S tellium has no control over this.

Important to read:

Preparation and shipping times may be delayed due to a high volume of orders or an extraordinary event such as a new collection launch, holidays and vacations.

For shipments in the rest of the Republic , we cannot be held responsible in the event that there is no one who can receive the package. If the package is returned to Stellium, the customer must pay for the cost of reshipment.

In case of bad weather, delivery times tend to be delayed.

We are not financially responsible for lost or misdirected packages if the error was on the customer's part.

Orders placed after 12 noon will be processed until the next business day.

If your address is EXTENDED AREA, an additional $200 Mexican pesos will be charged to what you paid for your shipment. If there is a free shipping promotion, you must cover the payment of $200 pesos to be able to issue your guide.

11. What is an extended zone?

A. An extended zone is an infrequent zone on common parcel routes. It can be a very remote or distant place, therefore, shipping prices become a little more expensive for these areas . In Stellium, if your address is the Extended Zone, you will be asked to cover an additional $200 Mexican pesos to be able to issue your guide.

12. I entered my address wrong and the package has already been sent. Can I correct it?

A. Once the order has been picked up by the courier, any change or clarification is made directly with them since Stellium enters exactly the data provided by the client and has no way to provide additional information.

13. Can I cancel my order?

A. No, once it has been paid there is no way to cancel. That is why it is important that you review your order very well before making your payment. When it arrives you can make a return. See next question.

14. Do you accept changes and/or returns and are they included in my order?

A. Yes! We accept changes and/or returns* as long as it is reported to our email: atencion@stelliumshop.com within the first 72 hours of receiving the package. Remember that you must keep the original packaging, the product cannot have been used and the shipping costs to our branch are paid by the customer. Any returns are in the form of store credit for online purchases. Please consult our return policies in detail Return Policy .

*Does not apply to products on sale.

15. When does my store credit expire?

A. Return coupons and gift certificates are valid for 1 month. Any clarification please send an email to attention@stelliumshop.com

16. Can I save an accessory?

A. At the moment we do not have a section system.